Customer Service that Makes you Cry

I recently took my father to the grocery store to buy my mother a bouquet of roses for a special occasion. This store has a wonderful small floral department and very nice employees, plus it is located close to my parents’ home, and we go there often. I found my dad a comfortable seat nearby while I placed the order.
 
Based on my request, they created a lovely bouquet in short order, complete with baby’s breath and other greenery. They were fast! It was beautiful and within budget.
 
One of the staff members went out of their way to come over to where my dad was sitting. They handed him the bouquet to give to mom. That’s what “made me” cry.
 
I didn’t want my dad to see me cry, so I asked him to wait there a minute longer. Then I took a bigger-than-usual-for-me bill to the floral desk and asked if they could accept tips. After conferring with their manager, they said OK. I expressed that it meant a lot to me that the whole experience was so positive and easy, that it would mean a lot to both my parents, and that I really wanted them to know the impact of their work.
 
From your point of view, you might wonder, “What’s the big deal here?” It was a very big deal to me because I wanted it to go smoothly, and I was nervous because my dad is no longer steady on his feet.
 
Customer service experiences can make or break a person’s day – and your business. What did I appreciate?

Convenience – Location, familiarity, and a not-too-big department near the front of the store.

Responsiveness – I was worried about my dad’s energy, but they efficiently produced what I asked for.

Affordability – My dad was able to pay a good amount of the total with what he had in his wallet.

Extra Touches – When they brought the flowers to my dad, I choked up.

Caring – I could tell that they care about their customers. They didn’t have to say so – they showed us.
 
What customer service experiences have you had that are memorable and why?
 
If you are in the business of customer service (aren’t we all?), how would your customers rate your business on the above elements?
 
Can they tell you care? Do they ever cry “good” tears? 😭